RYAN RANGE

Sole IT resource for a 110-person insurance defense firm. Zero staff, zero prior documentation.

• Operational Backbone: Transformed legacy Active Directory environment to full cloud-native stack (Entra ID, Intune, Autopilot) within months.
• Compliance: Wrote and delivered audit-ready documentation for carrier clients (e.g., GEICO) without formal team support.
• Migration: Led Worldox-to-NetDocs migration for 55 attorneys while maintaining billable uptime. Scoped project, managed vendors, translated workflow needs.
• Crisis Management: Handled security incidents and communicated root cause/resolution to partners with non-technical clarity.
• Automation: Built Power Automate ticketing system to replace "walk-up" interruptions; reduced new-hire provisioning from 4 hours to <1 hour via Autopilot.

Sole IT authority aboard Viking Mississippi. 386 passengers, 5 decks of integrated tech, zero escalation path.

• Total Ownership: Managed VMware, Network, CCTV, IPTV, A/V, VoIP, POS, and Starlink. If it had an IP address, I owned it.
• High-Stakes Support: Executed 2am critical repairs (key card systems) before passenger boarding; physically managed Starlink hardware during active navigation.
• Guest Experience: Delivered white-glove support to high-net-worth guests expecting perfection.
• Governance: Managed Ivanti MDM, IT budget, procurement, and contractor direction without an approval chain.

• Designed and deployed network infrastructure, backups, and GPO configurations for SMB/Enterprise clients.
• Led Mac/Windows deployments (On-prem & Azure VDI) and managed SharePoint/Exchange migrations.
• Provided escalation-level support for complex environments I didn't originally build.

• Managed AD, O365, Intune, and backup systems across a diverse SMB client base.
• Built the company's first knowledge base and SOP repository to standardize service delivery.
• Deployed VoIP, surveillance, and IoT solutions in high-velocity MSP environment.